Privacy Policy for Nerveli

Last updated: 3/01/2025

Introduction

At Nerveli, we are committed to maintaining the privacy and confidentiality of your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, use, and protect your health data and other personal information.

By using the App, you acknowledge that you have read and understood this policy and agree to the terms regarding the collection and use of your information. If you do not agree to these terms, you should not use the App.

1. Information We Collect

We may collect the following types of information:

• Protected Health Information (PHI): This includes any data related to your health, such as chronic pain symptoms, treatment history, medication details, pain management plans, and other health-related data you choose to provide.
• Personal Information: Includes personal details such as your name, email address, and other contact information you provide for account setup and communication.
• Non-Health Information: This may include device information, usage statistics, diagnostic data, and performance metrics for improving the app's functionality.

2. How We Use Your Information

We use your information for the following purposes:

• To provide personalized chronic pain management services, advice, and recommendations.
• To maintain and improve the functionality and performance of the App.
• To analyze your health-related data to help identify trends and provide insights into your chronic pain management.
• To communicate with you regarding your account, updates, new features, and other information relevant to your use of the App.
• To comply with applicable laws, including HIPAA, and to respond to requests for information as required.

3. Sharing of Your Information

We are committed to protecting your health information and will not share your PHI without your explicit consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating the App and providing services to you. These providers are obligated to adhere to HIPAA regulations and maintain the confidentiality of your data.
• Legal Requirements: We may disclose your information as required by law or to protect our rights, enforce our terms of service, or comply with any court orders or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will ensure that the recipient is bound by similar privacy practices, including HIPAA compliance.

4. Data Security

We use physical, administrative, and technical safeguards to protect your personal health information (PHI) in accordance with HIPAA standards. These measures include encryption, secure data storage, access controls, and regular audits to prevent unauthorized access.

However, please note that no method of electronic transmission or storage is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

5. Your HIPAA Rights

As a user, you have the following rights regarding your PHI under HIPAA:

• Right to Access: You have the right to request access to your PHI that we maintain.
• Right to Correct: You can request corrections or updates to your PHI if you believe it is inaccurate or incomplete.
• Right to Delete: You have the right to request the deletion of your PHI, subject to applicable legal and regulatory requirements.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI, though we are not required to agree to these requests in all cases.
• Right to Receive a Copy of this Privacy Policy: You may request a copy of this Privacy Policy at any time.

To exercise your HIPAA rights, please contact us at info@nerveli.com.

6. Health Data Sharing

We may allow you to share your chronic pain data with healthcare providers or other third parties for the purpose of improving your treatment or health outcomes. Any such sharing will only occur with your express consent.

7. Third-Party Services

The App may contain links to third-party websites or services that are not operated by us. These third-party services may collect or use your information, including PHI. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before interacting with them.

8. Children's Privacy

The App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with PHI, we will take steps to delete that information as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted here with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under HIPAA, please contact us at: info@nerveli.com